Junior Quality Specialist
Congo Brands, Switzerland
Job Description
Our Company
Congo Brands is a US based high-growth company that manages a number of rapidly growing brands within the beverage sector, initiated and led by high profile individuals within social media. The company is now establishing an international office in Zug as it expands into Europe and other regions, beginning with the PRIME Hydration range.
The Role:
Located in Zug (Switzerland) the Junior Competitive Quality Specialist is part of the Quality, Governance amp; Compliance team in EMEA and a key member of the organization, supporting us to master Product quality amp; integrity in the marketplace. The role assists for a product portfolio that currently exceeds 100 SKUs with annual spend on pace to be over $1B for 2023. This highly transversal role partners with a high Service Level mindset with internal stakeholders in Sales amp; Distribution as well as our Distribution partners across a growing set of EMEA markets.
Key Metrics for Success: Customer amp; Consumer satisfaction rate, Preferred Product Quality at POS, Reoccurring claims rate.
Key Responsibilities:
- Supporting the setting-up amp; maintenance of the Competitive Quality Roadmap amp; key processes
- Implementing and continually improving Retail Quality standards
- Implementing and monitoring Quality amp; Sensory standards
- Mastering Quality monitoring and continual improvement at POS
- Managing Customer complaints and driving continual improvement
- Contribution to Benchmarking in cooperation with Marketing/Sales
- Contributing to external Stakeholder Management (External Service Partners, Authorities, Distribution Partners)
Candidate Requirements:
- Completed Master degree (food technology, chemistry, biology) or comparable education
- At least 3 years of professional experience in the area of Quality Management and Product Care in the FMCG industry
- Expertise in Sensory standards and evaluation, across relevant product groups (Beverages);
- Multi-market and Retail expertis
- Adept to Problem-solving techniques
- Self-driven and proactive with excellent organisation, multi-tasking and communication skills
- Attentive to details, reliable and transparent
- Fluent in English (written and spoken), other languages a plus
- Strong working knowledge of eQMS and MS Office
#PRIME