Junior Account Manager
FE fundinfo, Switzerland
Job Description
FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. We are currently recruiting for a Junior Account Manager to join our team in a flexible hybrid capacity working from London.
Join our dynamic commercial team covering sales, account management, marketing, publishing, and partnerships. As a Junior Account Manager, you'll be an integral part of our international team, focusing on providing exceptional digital support to our existing customers and business partners in the DACH region.
Working closely alongside our local Account and Sales Managers, and participating in customer events and trade fairs, you will represent the 'FE fundinfo' brand, while strengthening existing relationships and exploring new business opportunities.
This role is a great entry point for a flourishing career in the Account Management/Business Development area. As a successful candidate, you can expect significant support from a Senior Account Manager during your onboarding.
Your key responsibilities as an Account Manager will be:
- Responsible for a portfolio of existing client accounts within the business and will be targeted to retain and grow those accounts by utilising our broad variety of digital tools
- Primary relationship contact within the existing client accounts developing long-term relationships and connecting with key business executives and stakeholders
- Retain and upsell clients by understanding client’s business and requirements to ensure the highest level of service and maximise all potential opportunities
- Responsible for new products when onboarded by Sales and Customer Success teams into existing accounts
- Manage and re-negotiate contract renewals (including price increases) on an ongoing basis
- Identify and qualify cross-sell opportunities with the Sales team which will be recorded via an opportunities pipeline in Salesforce
- Providing feedback to cross-functional internal teams to ensure customer needs are met
- Identifying account risks, creating and implementing At Risk plans through to a positive resolution
- Fully understand our proposition and be able to demo/discuss products/ services in detail and work with Propositions to stay up-to-date
- Manage the client cancellation process
- Forecast and track key account metrics in Salesforce
- Attend and represent the company at marketing, conferences and Industry events
To join us as an Account Manager you will need the following experience and skills:
- You can effectively communicate and have stakeholder management skills
- You will be able to understand and interpret client data clearly and commercially
- You will have excellent verbal and written communication skills in German and English (C1)
- You will have excellent active listening, negotiation, and presentation skills
- You have excellent verbal and written communication skills
- You can take initiative and thrive in a results-driven environment
- You will have effective time management and multitaskingskills
- You are a critical thinker with problem-solving skills
- You have a willingness to seek out, process and apply constructive feedback
By joining the team as an Account Manager, you will be offered the following:
- An opportunity to join a forward-thinking organisation that is revolutionising the finance industry
- Competitive salary
- Flexible/versatile work options to support your unique work-life balance
- Company pension scheme
- 25 days holiday
- Private medical healthcare
- Company socials and events
In addition, you will have the opportunity to work for a company that values Trust, Connectivity and Innovation. In line with our core values, you can also expect the following:
- Full LinkedIn Learning access
- A sustainable business that cares for the environment and our communities
- Opportunities to give back to local communities through volunteer days
- Becoming a part of Charity Challenges for raising money for charities selected by employees
- Options to join and lead diversity and inclusion initiatives
- Invitations to office social events and sport activities
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our Glassdoor profile or fefundinfo.com to find out more about life @ FE fundinfo!