Are you the motivated, enthusiastic and commercially driven Hospitality professional that we are looking for?
Our company
Swiss Property Solutions manages holiday homes for property owners from all over the world. We provide services to holiday guests through its partner Happy Holiday Homes. We offer an extensive collection of superb vacation rentals to take care of all the accommodation concerns in Italy, Switzerland, France and Spain. Our vacation rentals are situated in the best of locations in these destinations and include villas, apartments and homes to suit all kinds of budgets and preferences.
About the Role
As a Property Manager/recruiter your main responsibility will be the management and recruitment of properties while maintaining good relationships with owners and holiday guests.
As well as managing your own pipeline and recruitment of properties, you will also operate in a small team of other property managers and together you are responsible for achieving given targets in terms of newly added properties over certain periods, and also for welcoming holiday guests and assisting them whilst they stay in the properties recruited by you or one of your team members.
You will be a key pillar in delivering on ambitious goals for 2021 and 2022 in Lugano. If you’re excited by building your career in a dynamic and entrepreneurial company, we want to hear from you!
Main Duties
Proactively engage with homeowners by telephone, in person and through email to meet recruitment targets.Ensure that direct enquiries and direct applications are converted via focused follow up activityAbility to establish and develop personable and valuable relationships with new and existing homeowners and also with holiday guests.To process all applications in line with the recruitment strategy to ensure that the database is consistently kept up to dateProvide excellent services for holiday guests coming to the properties either recruited by you or by one of your colleagues.Record the details of all recruitment activity after each encounter with homeowners in our PMS (Property Management System), ensuring a high degree of accuracy and giving clear visibility of results and the current recruitment pipelineTaking a lead on new ways to recruit properties other than the ones already in use.Making inventory checklists of each newly added property and maintaining the lists to establish a high quality of service for both holiday guests and homeowners.Communicate and update homeowners on the status of their property in case of any changesRequirements
Experience in a Sales roleAbility to build long term relationships with property ownersReal talent for making homeowners feel special either on the phone or face to faceGood multi-tasking skillsCommitment to a career in tourism and property managementCommercial attitudeAbility to manage holiday rental propertiesDeal effectively and efficiently with customer concerns and compliments following the company guidelinesCommunicate both positive and negative results to the designated responsible within the companyGain feedback from both owners and holiday guests on the services and facilities provided by usMaintain high standards of customer service and ensure your guests are well looked afterNative Italian and fluent English are necessary, and German will be considered a great plusExperience in tourismBenefits
An indefinite duration contract with a trial period of 3 monthsA great working environmentThe chance to make a real difference in the local office with possibilities to grow in the role2500 CHF/month