Software Support Engineer

Software Support Engineer
Unblu Inc., Switzerland

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 21, 2021
Last Date
May 21, 2021
Location(s)

Job Description

About Unblu

Unblu helps the world's leading banks and insurance companies deliver an in-person experience online. We provide highly secure engagement and collaboration software, enabling financial institutions to enrich the digital experience of their clients.

By choosing a career with Unblu you choose to join a young, international and innovation-savvy company. We are a privately held Swiss company with our head office in Basel and are becoming an increasingly international business with offices in Sofia, London, Frankfurt, North America and Toronto.

The Role

For our support team, we are looking for a motivated and knowledgeable Software Support Engineer. In this role you will be working with many functions in our client organizations.

The Software Support Engineer provides support and troubleshooting to our installed base and cloud customers. You will devise the best solutions for technical problems and communicate promptly with our customers. Good understanding of enterprise environments, network architectures, database and web technology is required to succeed in this role. Providing expert services to our partners and clients is one of our core competencies. World class support with an excellent customer experience for installed base customers is what we strive for every day.

Join us and help our services team with your software support expertise to deliver a unique service experience.

Responsibilities

  • Provide support and maintenance for customers and partners, including troubleshooting and optimization for performance and security
  • Collaborate with the Professional Services and Ramp;D teams to troubleshoot and resolve various technical issues
  • Ensure the monitoring of the system infrastructure and operational system productivity
  • Analyze and reproduce system and product errors
  • Execute and assure customer deliveries
  • Perform other assigned tasks, related to the position
  • Have knowledge and observe health and safety working conditions rules and requirements

Requirements

  • Technical background and prior experience on relevant position of at least 2 years
  • Excellent writing and communication skills in German and English
  • Experience with Apache, Tomcat. Good knowledge of Linux, including shell scripting
  • Client-facing experience working from closely with customers
  • Knowledge of web technologies (JavaScript, HTML, CSS, etc.)
  • Understanding of Network technologies, including TCP/IP protocol suite, Proxies, Web application firewalls etc.
  • An university diploma in the field of Computer sciences will be a strong plus
  • Experience with Atlassian software and JIRA Service desk is an advantage
  • Excellent organizational skills, loyalty and interpersonal skills
  • Ability to interact with senior management and high level contacts on a regular basis
  • High level of detail orientation with great communication skills
  • Proactive, helpful, can-do attitude, demonstrated flexibility and adaptability

Benefits

  • Competitive salary and holiday entitlement plus flexible working hours
  • A challenging but hugely rewarding role in the world's leading conversational software manufacturer
  • A fantastic opportunity to learn, which will lead to further opportunities and career progression within the company
  • Work in a friendly, highly motivated and international team


Make sure to have a look at our Glassdoor page too - it will give you more insights to what it is like to work for us.

Unblu is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. Please note that due to the nature of our business all new joiners will have to complete a detailed background check, further information can be requested.

Job Specification

Job Rewards and Benefits

Unblu Inc.

Information Technology and Services - Berlin, Germany
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