Technical Support Specialist for Pix4Dcloud
Pix4D, Switzerland
Job Description
We are looking for a talented Technical Support Specialist (partial remote work possible) to join our team in Lausanne. Your mission will be to help our Pix4Dcloud customers to get value from our products and to succeed with their projects. Pix4Dcloud is an online platform for drone mapping, progress tracking, and site documentation. It is available as an end user software through Pix4Dcloud and Pix4Dcloud Advanced, and to software integrators through Pix4Dengine Cloud.
This role requires you to become an expert on Pix4Dcloud products and provide excellent customer services. The ideal candidate has experience in geomatics, excellent communication, and people skills, as well as interest and desire to evolve in a fast-growing technology company.
Responsibilities
- Master the Pix4Dcloud products (Pix4Dcloud Advanced, Pix4Dcloud API) and other products that integrate with Pix4Dcloud (Pix4Dcatch, Pix4Dmapper, etc.) and stay up to date on improvements
- Provide pre-sales and post-sales technical support via a ticketing system (i.e. Zendesk), phone, Community (Forum)
- Create, update and maintain Documentation articles
- Help onboarding new customers
- Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development
- Provide training (online and in person)
- Work closely with other Support experts in Berlin, Denver, Lausanne, Madrid, Tokyo
Requirements
- Proven experience and knowledge with geomatics/mapping or similar
- Customer-oriented, empathetic, caring about solving user problems
- Experience with HTML, Python or other programming languages is a strong advantage
- Experience in the construction industry is an advantage
- Experience with Web APIs is an advantage
- Experience with Pix4D products is an advantage
- Experience with Support is an advantage
- Independent and well-organized team player
- Proficient English language skills required, Spanish or French is a strong advantage
- Perfect fit with Pix4D’s spirit: passionate, positive, collaborative and respectful attitude
Benefits
Some points listed below involving interactions with others are temporarily suspended due to the covid situation.
- Permanent contract in a growing international company
- Well-located office close to Lausanne with an easy access by public transportation and a parking available
- Cool and modern workplace where you can just relax and enjoy!
- Flexible working hours and partial remote work possible
- Development opportunities to boost your career!
- Team-building activities
- Company event once a year in Lausanne (Switzerland) with Pix4Ders from all offices where we share information, play, eat and party together!
- Company's contribution to some events: Bike to Work (the biggest health and cycling promotion campaign in Switzerland), Lausanne Marathon
- Free seasonal local and organic fresh fruits, infusions and hot drinks
- Monthly free healthy and gourmand breakfasts (including gluten free!) to welcome new comers
- Discounts for restaurants and cafes, pharmacy, fitness centers, massages or other services (sophrology, coaching, physical preparation for the 10km, 20km, marathon, triathlon, cycling), and on Swiss Fair Trade products
Working environment
Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.
Company
Pix4D is a developer of cutting edge software that converts images taken by hand, drone, or plane into survey-grade accurate and georeferenced 2D mosaics, 3D models and point clouds. Founded in 2011, Pix4D is rapidly expanding from its headquarters in Lausanne, Switzerland, to offices in Denver, San Francisco, Berlin, Shanghai, Tokyo and Madrid.
Pix4D technology enables lightweight civilian drones to become mapping and surveying tools for 3D reconstruction of any changing environment. It forms the base of many cloud-processing solutions and is used by thousands of professionals worldwide on desktop (Windows, OS X, Linux) mobile (iOS and Android) and cloud environments.
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