Junior IT Onsite Supporter (ASAP, Rollout, MS Office, SW, HW)
D-ploy (Czech Republic) s.r.o., Switzerland

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Maintain the integrity of all computer workstations and associated software within the organization and for some clients
• Act as the main point of contact for employees who are experiencing computer issues
• Resolve software, hardware and device issues reported by the end users (including laptops, desktop computers, printers, mobile devices)
• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
• Troubleshoot basic PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
• Installation of packaged software and authorized 3rd party software
• Remote access solution (VPN) implementation and support
• Document and update the local client environment
• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Oversee the maintenance and tracking of assets, complete physical inventory
• Advise and train staff on computer operations and software applications
• Escalation to the Customer’s 2nd level support teams when necessary

Requirements

• Good understanding of Information Technology; trends, products and solutions
• 1 year experience in a similar position supporting a variety of technologies and services desired
• Sound knowledge of:
  • Windows OS (Windows 7 amp; 10)
  • Microsoft Office amp; Office 365 applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices
• Awareness of:
  • Active Directory
  • Exchange
  • Basic knowledge amp; understanding of Microsoft server operating system, File server, Backup, Anti-Virus

• Customer focused with a passion and drive for customer satisfaction and delivering business values
• Ability to juggle time and resources to meet or exceed expectations
• Well-developed sense of urgency, great problem solving skills and attention to detail
• Enthusiasm, resilience and a positive attitude
• Professional appearance
• Good team player and comfortable sharing responsibilities
• Friendly, supportive and flexible personality with superior customer service and people skills
• Exceptional communicator with great interpersonal skills and accountability
• ITIL certification is an advantage
• Fluency in German and English language (spoken and written)

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Job Rewards and Benefits