Social Media and Community Manager - German Native Speaker
EMF Media, Switzerland
Job Description
We are Hiring for a Community Manager!
A good Community Manager is someone who knows their customer needs, wishes and dreams. She/He should be well versed in the value delivered to customers and the problems customers are trying to solve providing value in different aspects of their consumer journey.
As a great Community Manager,you have exceptional oral and written communication skills and are able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Does this sound like you? Continue reading!
Requirements
What you will do:
- Set and implement social media and communication campaigns to align with marketing strategies.
- Provide engaging text, image and video content for social media accounts.
- Respond to comments and customer queries in a timely manner.
- Monitor and report on feedback and online reviews.
- Organize and participate in events to build community and boost brand awareness.
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
- Liaise with Development and Sales departments to stay updated on new products and features.
- Build relationships with customers, potential customers, industry professionals and journalists.
- Stay up-to-date with digital technology trends.
What we expect from you:
- 3+ years of experience in owning and scaling social channels in a high growth environment.
- Proven work experience as a community manager.
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter).
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events).
- Excellent verbal communication skills.
- Excellent writing skills.
- Hands on experience with social media management for brands.
- Ability to interpret website traffic and online customer engagement metrics.
- Knowledge of online marketing and marketing channels.
- Attention to detail and ability to multitask.
- Seasoned experience in content research, content creation.
- Experience with online community building.
- Data-driven and highly analytical.
- Proficiency with Google Analytics.
- Proficiency with social media analytics.
- Proficient in English and a native German speaker.
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Benefits
Competitive Salary
FULLY REMOTE