Customer Success Manager (f/m/d)
Acodis, Switzerland
Job Description
Acodis is a leading platform in Intelligent Document Processing, we call it IDP. We enable enterprises across the globe to better use their data by fusing the power of artificial intelligence and machine learning technology. Our goal at the end of the day is simple: to simplify the way enterprises unlock valuable insights from any document - in seconds.
We are proud to be recognized by Forbes as one of the top 30 most promising AI startups in the entire DACH region and it’s all because of our exceptional team. G2, a site where users can rate platforms, also awards us for the third time running with multiple badges for our industry leadership and services.
At Acodis, we are an international team of experts and talents passionate about combining humans and technology. We are looking for enthusiastic and eager individuals to join our rapid growth path.
Job descriptions
As a Customer Success Manager at Acodis, you will work with our existing enterprise customers. You support the customer onboarding journey and facilitate their experience to maximize customer lifetime value. With your help, they will launch Acodis successfully, adopt it widely, and continually drive business value with the platform. Over time, you will build up trustful, strategic relationships that contribute to our fast-growing business. Being a good networker, you can grow and expand the Acodis footprint within organizations. You are the main point of contact for all commercial topics and align closely with our support in order to have happy and profitable customers.
Requirements
Key responsibilities
- Lead the customer from a relationship perspective
- Be responsible for all commercial perspectives incl. cross- and upsell
- Establish Customer Support Practices aligned with our support team
- Provide basic Product Support from a user point of view
- Be responsible for the transition of a customer from sales to a productive environment
Qualifications
- At least 2 years of expertise in Customer Success Organizations of a SaaS company in DACH
- Excellent organizational and presentation skills
- Talent for building empathetic relationships
- Structured and at the same time pragmatic way of working
- Strong ability and interest in problem-solving and analytical work
- The courage and creativity to find new ways of generating business
- Open, motivated personality with a positive mindset and hands-on mentality
- Proficient communication skills in English and German are a must.
Benefits
We offer an international and vibrant working environment in a fast-growing market and are highly motivated people who support and enrich each other. We live the possibilities of the digital world: home office, work from anywhere, and flexible annual working hours. You will have the possibility to learn and deepen your sales know-how with experienced sales managers and dedicated sales training. Further, you will get a ton of support and the freedom to run your own schedule. We offer a competitive salary and variable pay depending on the team’s sales performance. As the company grows you will get the opportunity to develop your role and responsibilities.
Moreover, we value ownership, pro-activity, and regular face-to-face exchanges. Learn more about our life at Acodis.
Please note that we cannot consider applications from non-EU/EFTA countries. This is not a fully remote position, please apply if you are open to working with the team at our offices in Winterthur.
Because English is commonly used at Acodis, our job offers are written in English. If you feel more comfortable applying in German, you are welcome to do so.
We will not be working with any recruitment agencies for this position.
Your Contact at Acodis:
Iris Schiess
HR Manager
o
Phone: +41 76 210 35 95