Customer Support Intern (6 Months)
RetinAI Medical, Switzerland
Job Description
RetinAI is a fast-growing digital healthcare company headquartered in Bern, Switzerland, focused on developing healthcare solutions to generate and organise insights and knowledge, enhance clinical diagnostics and pharmaceutical Ramp;D. Improving patient outcomes and quality of life through innovation and working together with colleagues who love what they do is what gets us up every morning.
Both idealistic and pragmatic, we are passionate and execution-driven entrepreneurs who are striving to make an impact. In our daily work, we love to tackle challenges, value collaboration and speed in execution and create an environment where no day is the same.
We want to bring accessible and affordable healthcare to patients within the next years and we want YOU as our new Customer Support Intern to help us in this endeavour.
What to expect
We are looking for a passionate and hungry Customer Support Intern. You will be part of our ambitious and dynamic Customer Service Team that is highly motivated to create an impact.
As a Customer Support Intern, you have the unique opportunity to contribute and play a critical part in the successful growth of our company. Your work will be instrumental to the Customer Service Team’s key objectives of maximising adoption of our innovative products and building solid foundations to service a growing number of end-users.
Your areas of responsibility include:
60% - Maintain our customer facing digital self-help guide / wiki
- Coordinate with Customer Service Team to update the self-help guide content for each release (once per month)
- Coordinate with Customer Services Team to keep the content aligned with the end-users’ needs
- Strive to know all our commercial products inside out and keep up to date with new features development
- Keep self-help page settings up to date to ensure correct end-users content distribution
- Identify and suggest content and content management improvements
20% - Contribute to active end-users’ communication efforts
- Help development useful content for active end-users such as training guides and video explanations
- Help maintain existing content by coordinating with Customer Service Team
20% - Contribute to everyday Customer Support activities
- Promptly triage customer support requests
- Resolve support requests following established procedure
Requirements
Education amp; Experience - What you'll bring
Essential
- Bachelor's degree in social sciences or other relevant fields
- Web Proficiency
- Computer Literacy (Google Suite, MS Word, MS Excel, MS PowerPoint)
- Proficient in English
Advantageous
Experience in:
- web content management and / or SEO
- customer support / service
- creation and maintenance of guidelines and procedures
- using collaboration and CRM tools such as Asana or Hubspot
- video editing
About You
- You are detail oriented
- You are capable of working independently and have exceptional organisational skills
- You are customer service orientated and have the customers interest at heart
- You are a team player and enjoy collaborating with others
This position can be fully remote with a working location, anywhere in a CET-compatible time zone.
Benefits
Headquartered in Bern, Switzerland, we have flexible hours and a hybrid working culture topped up with regular team events and an exciting collaborative work environment.
At RetinAI we support a work-life balance adapted to the employees. We encourage your professional development with training and development in an exceptionally international environment, and we consider collaboration and equality a pillar of our company culture.
We foster a no nonsense, down to earth, yet high calibre work environment where every voice is heard. Being highly dynamic and results driven, we have an entrepreneurial culture, with our passion to make a difference and impact people's lives. Most importantly, we have fun on the way.
If this resonates with you and you want to join our journey, apply now!
Your application
Applications that have been submitted by email or private messages can’t be considered. Please note, we do not work with recruitment agencies. Any unsolicited applications from recruitment agencies will not be considered.