Customer Success Manager
Acodis, Switzerland
Job Description
Acodis is a leading platform in Intelligent Document Processing; we call it IDP. We enable enterprises across the globe to better use their data by fusing the power of artificial intelligence and machine learning technology. Our goal at the end of the day is simple: to simplify the way enterprises unlock valuable insights from any document - in seconds.
We’re proud to be recognized by Forbes as one of the top 30 most promising AI startups in the entire DACH region and it’s all because of our exceptional team. G2, a site where users can rate platforms, also awards us for the third time running with multiple badges for our industry leadership and services.
At Acodis, we’re an international team of experts and talents passionate about combining humans and technology. We’re looking for enthusiastic and eager individuals to join our rapid growth path.
As a Customer Success Manager at Acodis, you will work on customer-oriented solutions for your enterprise customers. You support and facilitate the creation of a customer journey and experience with gain that maximizes customer lifetime value.
You’ll drive our customer happiness to a new, all-time high by advising and guiding a wide variety of enterprise customers. With your help, they’ll launch Acodis successfully, adopt it widely, and continually drive business value from the platform. Over time, you’ll build up trustful, strategic relationships that contribute to our fast-growing business.
Together with your colleagues from the sales team, you are the first point of contact for our existing cu
Requirements
Key Responsibilities
- Establish Customer Support Practices
- Provide Technical and Product Support
Qualifications
- Excellent organizational and presentation skills
- Talent for building relationships
- Expertise
- Empathy
- Structured and, at the same time, pragmatic way of working
- Strong ability and interest in problem-solving and analytical work
- The courage and creativity to find new ways of generating business
- Open, motivating personality with a positive mindset and hands-on mentality
Proficient communication skills in English and German
Benefits
We offer an international and vibrant working environment in a fast-growing market and are highly motivated people who support and enrich each other. We live in the possibilities of the digital world: home office, work from anywhere, and flexible annual working hours. You will have the possibility to learn and deepen your sales know-how with experienced sales managers and dedicated sales training. As well, you will get a ton of support and the freedom to run your own schedule. We offer a competitive salary and variable pay depending on sales performance. As the company grows, you will get the opportunity to develop your role and responsibilities.
At the same time, we value ownership, pro-activity, and regular face-to-face exchanges. Learn more about our life at Acodis.
Please note that we cannot consider applications from non-EU/EFTA countries. This is not a fully remote position; please apply if you are open to working with the team at our offices in Winterthur.
Because English is commonly used at Acodis, our job offers are written in English. If you feel more comfortable applying in German, you are welcome to do so.
We will not be working with any recruitment agencies for this position.
Your Contact at Acodis:
Iris Schiess
HR Manager