Business Development Associate Lugano (Switzerland)
Batmaid, Switzerland
Job Description
Here at Batmaid our objective is to become the global leading provider of the well-being at home with high-quality cleaning services. And with 150 employees and more than 4.000 Trusted Professional Cleaning Agents with headquarters based in Switzerland and expanding across Europe, we are making that a reality.
Batgroup was created in order to reinforce our primary mission: the fight against Black Market and making sure that the cleaning industry workers have the coverage and insurance that they should benefit from. Within the Batgroup we have a variety of identities that we provide, allowing a large assortment of services from booking a cleaning through Batmaid, to hiring their house cleaning employee through Batsoft.
What does it mean to work at Batmaid? You’ll be working for the cleaning industry and fighting the Black Market on as many fronts as possible. All of that, whilst being part of a dynamic workplace and working with international team members, is the kind of place where you have room to make a difference and be creative.
For this reason, we’re now looking for a Business Development Associate (Ticino) to join our Team at our Office in Lugano, Ticino (Switzerland).
Requirements
Tasks:
- Build, develop and lead a team of smart and passionate people towards building Batmaid as the home cleaning services leader in Lugano, Ticino.
- Set the mission and strategy with your team and oversee the results-driven execution in your market.
- Provide business reports to the HQ on a weekly basis and work hand-in-hand with them to define the strategy for Ticino
- Work cross-functionally with the HQ Marketing team to initiate creative local marketing strategies, growth campaigns and market brand awareness.
- Build the business and act as the office manager.
External Recruitment:
- Screening the applications of potential new cleaning agents
- Interviewing candidates to qualify them up to the Batmaid standards
- Hiring and onboarding of qualified of cleaning agents
- Agent retention and management during lifecycle within the company.
Customer Experience:
- Supporting customers in their daily requests and needs
- Managing and proposing the best solution that suits their requests and needs
- Responsible for ensuring the excellence of our day-to-day operations
- Customer retention and satisfaction during the client lifecycle within the company.
Weapons:
- Up to 3 years of professional experience in relevant or similar roles, ideally within customer experience or sales.
- Quick learner and entrepreneurial spirit.
- At ease with working independently and autonomously.
- Strong ability to liaise with different stakeholders.
- Fluent Italian and English is a must.
- Motivation and entrepreneurial spirit.
- Strong understanding of the local market and stakeholders.
- Solid business acumen, including budgeting cycles, accounting, business roadmaps and KPI monitoring is a plus.
If you have made it this far and believe you have what it takes you may be the right person for us.
Apply today!